• The Gurney Resort Hotel & Residences in Penang, Malaysia
  • The Gurney Resort Hotel & Residences in Penang, Malaysia
  • The Gurney Resort Hotel & Residences in Penang, Malaysia
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Best Price Guarantee Terms & Conditions

The Gurney Resort Hotel & Residences will make available the best guest room price for the hotel (the "Best Price Guarantee"). "The Gurney Resort Hotel & Residences Website" is the website owned or operated by or on behalf of The Gurney Resort Hotel & Residences bearing the logo and branding of The Gurney Resort Hotel & Residences.

In the event that a lower price is made available on a non- The Gurney Resort Hotel & Residences website (the "Competing Price"), upon its receipt of a claim that satisfies these Best Price Guarantee terms and conditions (the "BPG Terms"), The Gurney Resort Hotel & Residences will honor that Competing Price and provide a matching price to the individual who submitted the valid claim.

Terms and Conditions

  • For a claim to be eligible under the Best Price Guarantee:
    • The claim must be submitted within 24 hours after making a reservation through the The Gurney Resort Hotel & Residences, and at least 24 hours before the standard check-in time at The Gurney Resort Hotel & Residences.
    • The claim must include:
      • Booking Confirmation Number
      • Full Name on the reservation
      • Lower rate found (with currency)
      • Room type/ Rate plan (i.e Deluxe Room with Buffet Breakfast)
      • Url of the website where the lower price was found
      • Reservation date
      • Stay dates
    • A claim may be rejected by The Gurney Resort Hotel & Residences if it is incomplete or concerns a non-The Gurney Resort Hotel & Residences website.

    PLEASE NOTE: You don't need to make a booking on the competitor website, just email the complete details of your claim to reservations@directwithhotels.com. We will get in touch with you within 48 hours from the receipt of the claim to verify its validity.

  • For the Competing Price to be valid, it must be a currently available lower published online room price for The Gurney Resort Hotel & Residences, the same stay dates, the same number of guests, the same room type, with a similar view and room size, and include similar or additional value-added amenities (e.g., free breakfast).
    • The Gurney Resort Hotel & Residences will compare the total room cost of a stay, and multiple claims for a stay consisting of two or more nights in the same week at the same The Gurney Resort Hotel & Residences.
    • The Gurney Resort Hotel & Residences will convert any Competing Price offered in a different currency than the price made available through the The Gurney Resort Hotel & Residences Website, and may deny claims where it determines that the difference between the price is due to exchange rate fluctuations.
    • Taxes, Surcharges, Booking fees, extra adult fees, fees for children, rollaway charges will be included in the price comparison.
    • The estimated value of value-added amenities (e.g.,free breakfast, use of Wifi, vouchers) offered as part of a Competing Price will be excluded from the price comparison, and will not be provided by The Gurney Resort Hotel & Residences when honoring a lower price.
    • The Gurney Resort Hotel & Residences may deny claims where the difference between the Competing Price and the price on the The Gurney Resort Hotel & Residences Website is less than one percent.
  • The Best Price Guarantee does not apply to:
    • Unpublished or negotiated prices (e.g., corporate discount rates, group rates, meeting rates);
    • Rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations, requiring discount codes or coupons, or otherwise not intended for the general public;
    • Package prices (e.g., prices that include a combination of a room and airfare, an overnight cruise, car rental);
    • Prices offered by opaque providers (e.g., Hotwire, Priceline) that do not provide the name or location of the hotel until after a reservation has been made; and
    • Prices offered on on-request websites that do not provide immediate hotel confirmations (e.g., Asiaweb).
  • The Best Price Guarantee does not apply to existing reservations that are not booked through a The Gurney Resort Hotel & Residences Website, and The Gurney Resort Hotel & Residences is not responsible for any fees associated with cancelling a reservation made through a different channel (e.g., a call center, a non-The Gurney Resort Hotel & Residences website).
  • If a valid Best Price Guarantee claim is submitted without an existing reservation, the individual making the valid claim will be contacted by The Gurney Resort Hotel & Residences and must make a reservation in the manner communicated by The Gurney Resort Hotel & Residences within 24 hours from receipt of the communication or local check-in time at The Gurney Resort Hotel & Residences. Failure to make a reservation in the required time period will invalidate the claim.
  • The Best Price Guarantee will be suspended during times where the The Gurney Resort Hotel & Residences Websites or certain prices are not available due to an outage, a technical issue or a circumstance beyond The Gurney Resort Hotel & Residences\'s reasonable control.
  • A Best Price Guarantee reward will only be provided if the individual making the valid claim stays in the reserved guest room.
  • The Gurney Resort Hotel & Residences has the sole right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. The Gurney Resort Hotel & Residences reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Price at the time it processes the claim.
  • The Gurney Resort Hotel & Residences may at any time and without notice terminate or restrict a person\'s ability to submit a claim under or otherwise benefit from the Best Price Guarantee, if in its sole discretion The Gurney Resort Hotel & Residences determines that such person has: (1) acted in a manner inconsistent with applicable laws or ordinances; (2) acted in a fraudulent or abusive manner, (3) submitted multiple invalid Best Price Guarantee claims; (4) failed to stay at The Gurney Resort Hotel & Residencess after receiving approved Best Price Guarantee Claims; or (5) breached any of these BPG Terms.
  • Any disputes arising out of or related to the Best Price Guarantee or these BPG Terms shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of The Gurney Resort Hotel & Residences.
  • Void where prohibited by law. The Gurney Resort Hotel & Residences reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Guarantee or these BPG Terms at anytime in its sole discretion and without prior notice.

The Gurney Resort Hotel & Residences Georgetown, Penang, Malaysia

Providing Services From the Heart

The Gurney Resort Hotel & Residences in Georgetown, Penang, Malaysia truly stands out among the multitude of hotels in the locale. This 4-star resort is known for its matchless elegance, top-notch provisions, and cordial, genuine service.

We invite you to relax in well-appointed suites replete with essential amenities. Each room features Wi-Fi Internet access, cable TV, and a private bath with Jacuzzi. Business travelers can use spacious and well-lit conference halls. Holidaymakers can have a relaxing time in our restaurant, pool, and spa.

The hotel sits along the tourist belt of Gurney Drive, adjacent to the Central Business District. It is also a few kilometres to the airports and ferry terminal. It enjoys access to shopping centres like the Gurney Plaza, Gurney Paragon, and Batu Ferringhi night market. Moreover, it is just a short drive away from several tourist attractions such as, the Kek Lok Si Temple, Penang Bird Park, and Snake Temple.

With these wonderful features, The Gurney Resort Hotel & Residences in Penang truly is the preferred luxurious accommodation for any occasion at anytime.

Contemporary Elegance and Comfort


This hotel in Georgetown offer 259 elegantly furnished suites consisting of Studio (515 sq ft) and 2 Bedroom (950 sq ft) Suites. Each one comes with an electronic lock and safe for utmost security. There is also a data/modem port phone, a voicemail system, and a full-sized working desk for convenience. A sofa lounge set, mini-bar, coffee and tea maker, and trouser press are also provided to warrant expedient hotel experience in Penang. All lodgings at The Gurney Resort Hotel & Residences can be booked direct online.

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Unrivaled Facilities and Services


The Gurney Resort Hotel exceeds the convenience and unique functionality that others fail to offer. Corporate bigwigs will find a complete office available for them in the business center, plus a grand ballroom and function hall for their event needs. For the practical needs of leisure travelers, a set of conveniences is accorded. This includes airport and city transfers, laundry/dry cleaning, wake-up call, and room service. Truly, The Gurney Resort Hotel & Residences has everything that any discerning guest may require.

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